Question. Can you go upstairs to pick my laundry up from my apt?
Answer. Yes. we will pickup and deliver from walkup buildings. If you don't have doorbell, our driver will call or text you to open the door for him. If you aren't home when we arrive, your order will be cancelled with $5 late cancellation fee.
Question. Can i use my own laundry bag.
Answer. Totally, you will also get one free Liox bag after first order. However we encourage customers to only use bags with the shoulder strap, we care about our drivers and want them to get your bag safely through those tough stairs.
Question. I called and no one is picking the DAMN PHONE up, i need to do some changes to my order, NOW!
Answer. We might not always be there to answer your call. But you can always email us through this form below. So there is a proof that you let us know about order changes in time. We read and respond to your emails regularly.
1. Midtown East: New York, NY 10016
Phone: +1 212-203-6431
2. Lower East Side: 123 Allen street, New York, NY 10002
Phone: +1 212-203-6624 (online inquiries)
3. Financial District: New York, NY 10004
Phone: +1 212-203-7749
4. Upper West Side: New York, NY 10024
Phone: +1 212-203-9135
Store Hours: Mon - Fri : 7:30 am - 8 pm
Sat - Sun : 9 am - 5 pm