We are Liox Inc. dba Liox, a New York corporation (Liox), and
the owner and operator of the website www.lioxclean.com and all of its
subdomains (collectively, the Website), the laundry and dry cleaning
service platform accessed via the Website (the Platform), including any
content, functionality, and services offered on or through the Website
or Platform (collectively, the Services) (Website, Platform, and
Services shall be collectively referred to herein as the Technology).
and Liox, and governs the use, processing, and disclosure of your
Personal Information (as defined in Section 2.1 below) on or via the
Technology. Liox respects your privacy and as a part of Liox’s mission
to provide you effective laundry and dry cleaning services, Liox
collects, processes, stores, and discloses information you provide on
the Technology under specific conditions, and in accordance with
applicable privacy laws and regulations, including without limitation
California’s Consumer Privacy Act (CCPA; California Civil Code sections
22575-22579) and the European Union’s General Data Protection Regulation
(GDPR; Regulation (EU) 2016/679). This Policy describes what
information Liox collects from you, how it is used and secured, and when
and to whom it may be disclosed. Please take a few minutes to review
You will have deemed to have consented to the disclosure or use of
your Personal Information when accessing any of the Technology and
affirmatively consenting to this Policy. If you do not consent to the
terms and conditions of this Policy, you should not use any of the
Technology, and notify Liox of your refusal to consent to this Policy
pursuant to Section 10.1 of this Policy should any Personal Information
already be collected by Liox or its agents.
2. Personal Information.
2.1 Collected Personal Information.
Liox and its designated third-party agents may collect the following
forms of personally identifiable information and content you provide on
the Technology, or which you permit Liox to collect from third-party
websites and applications (collectively, Personal Information): (a)
personal names; (b) phone numbers; (c) billing addresses; (d) e-mail
addresses; (e) age-related and demographic information; (f) personal
identification numbers; (g) payment information (e.g. credit card
numbers, bank account numbers, etc.); (h) comments made on third-party
websites and applications; (i) device identification information; (j)
geolocation data; (k) preferred language and country information; (l)
communications sent via the Technology; (m) information on your
interactions on Technology, and other Technology users; and (n) other
reasonably relevant information pertaining to your use of the Technology
including without limitation your Internet protocol addresses,
Technology account usernames and passwords, and standard web log
2.2 Your Information Obligations.
Liox requires that you only provide Personal Information to Liox,
whether directly or indirectly, that is up-to-date and accurate, and
that you inform Liox of any changes or corrections to such Personal
Information. You also assure Liox that you have the full authority and
right to submit such Personal Information to Liox, and to use such
Personal Information as detailed in this Policy.
2.3 Personal Information Amendments.
Liox requires that you update and correct any Personal Information you
provide to Liox via the Technology. Should you be made aware that any
of the Personal Information you provide to Liox is incorrect or
outdated, please notify Liox of such events and provide Liox corrected
Personal Information via the contact information provided in Section 12
of this Policy.
When you register a Website or Platform account or utilize any of the
Technology, Liox may assign you a unique identifier and send such
information to your computer or device hard drive in the form of a
cookie, which is a very small bit of code. This code is uniquely yours.
It is used to assist you in utilizing the Technology. If you do not wish
to have any such cookies on your devices, you may turn them off at any
time by modifying your device’s Internet browser settings. However, by
disabling cookies on your device, you may be prohibited from fully
utilizing the Technology.
4. Use of Your Personal Information.
Liox may use your Personal Information for the following purposes:
4.1 Provide and Promote the Technology:
Liox may use your Personal Information to provide and promote the
Technology including without limitation Technology goods and service
offerings, promotions from Liox and other parties based on your
preferences made via the Technology, and Liox service payment
4.2 Encourage and Ensure Safe Interactions Between Technology Users:
Liox may use your Personal Information to help improve the safety and
reliability of the Technology, including detecting, preventing, and
responding to fraud, abuse, security risks, and technical issues that
could harm Liox, other Technology users, or the general public;
4.3 Resolve Disputes and Troubleshoot Problems:
Liox may use your Personal Information to investigate or resolve any Technology-related disputes or problems;
Liox may use your Personal Information to enforce this Policy or any other agreement associated with the Technology;
4.5 Customize, Measure, and Improve Website and Service User Experience:
Liox may use your Personal Information for analytical and measuring purposes to understand how the Technology is used;
Liox uses your Personal Information to interact with you directly
concerning the Technology, or Liox’s goods or services; and/or
4.7 Fulfill Reporting and Legal Requirements:
Liox may use your Personal Information when requested by applicable
governmental authorities for reporting obligations and compliance
5. Disclosure of Personal Information.
5.1 Information Disclosed.
Liox may disclose your Personal Information to a third party: (a) in
furtherance of Liox’s business operations, including assisting
Technology users with laundry and dry cleaning booking activities
conducted via the Platform; (b) to comply with Liox or its designated
third-party’s legal obligations under applicable law or regulation; (c)
to enforce Liox’s policies under this Policy, or any other policy or
agreement you may be subject to pertaining to the Technology; (d) to
respond to claims that your Personal Information or other information or
content violates another party’s rights; or (e) to protect any party’s
rights, property, or safety.
5.2 Disclosed Parties.
In general, Liox currently discloses your Personal Information to: (a)
its officers and agents subject to the terms of this Policy;
6. Security and Storage of Your Personal Information.
The security of your Personal Information is important to Liox. Liox
will only keep your Personal Information for the purposes detailed in
Section 4 of this Policy, as long as is required by law, or as is
relevant for the purposes for which it is collected. Your Personal
Information will be stored in the following formats and locations:
Liox’s AWS servers. Further information about AWS privacy policies and handling of Personal Information can be found here.
Liox and its designated third parties employ generally accepted
industry standards to store and protect your Personal Information.
However, as the transmission of information over wireless and wired
networks cannot be absolutely secure, Liox does not warrant or guarantee
that your Personal Information will remain permanently secure.
7. Third-Party Websites and Applications.
The Technology may contain links to third-party websites and
applications that are not owned or controlled by Liox. Liox has no
control over, and assumes no responsibility for, any share
functionality, content, privacy policies, or practices of any
third-party website or application. When using any such third-party
website or application, you are subject to the terms and policies,
including without limitation personal information security and storage
policies, of such third-party website or application. By affirmatively
consenting to this Policy, or by otherwise using the Technology, you
expressly relieve Liox from any and all liability arising from any share
functionality or your use of any third-party website accessed from the
Technology. Liox encourages you to investigate and ask questions before
you disclose your personally identifiable information to any third-party
website, application, or service provider.
8. Child Protection.
Liox is committed to protecting the privacy of children who use the
Technology, and encourages parents and guardians to talk to their
children about safe and responsible use of their information and content
on the Internet. To ensure the Technology’s compliance with the
Children’s Online Privacy Protection Act (COPPA; 15 U.S.C. § 91 et seq.)
and GDPR, none of the Technology: (a) is made available to any person
under 16 years of age; (b) publishes information or content from any
person under 16 years of age; and (c) is targeted to any child under 16
years of age. Any person under 16 years of age who wishes to access or
use the Technology must obtain their parent or guardian’s prior consent
prior to any such use.
9. Privacy Disclosure Reporting.
Pursuant to the CCPA and GDPR, you may be entitled to
request a report concerning the collection, use, and storage of your
Personal Information (Privacy Report) that:
- - (a) confirms whether your Personal Information has been processed, and if so, the purpose for such processing;
- - (b) the categories and types of Personal Information collected and processed;
- - (c) the providers and recipients of such Personal Information; and
- - (d) the envisaged period for which your Personal
Information will be stored, or, if not possible, the criteria used to
determine that period.
- If you would like a copy of your Privacy Report, you
may do so by contacting Liox (Attn: Privacy Rights Report Request)
pursuant to Section 12 of this Policy.
10. User Modifications to Consent and Use of Personal Information.
10.1 Consent Modifications.
Should you desire to withdraw your consent to your disclosure of
Personal Information to Liox, or Liox’s use of such Personal Information
as provided under this Policy, you may do so by notifying Liox of the
same via the contact information provided in Section 12 of this Policy
titled Attn: Personal Information Consent Modification.
10.2 Right to be Forgotten.
Technology users also have the right to have their Personal
Information erased from Liox’s and its agents’ systems. Should you wish
to elect to have your Personal Information erased from any of such
systems, you may do so by contacting Liox titled Attn: Right to be
Forgotten pursuant to Section 12 of this Policy, detailing who you are,
why you wish for your Personal Information to be erased, and that you
elect to have your Personal Information erased.
10.3 Data Portability.
You also have the right to request and receive a portable version of
all of your Personal Information collected and used by Liox and its
agents. Should you wish to receive a portable version of your collected
Personal Information, you may do so by contacting Liox titled Attn: Data
Portability pursuant to Section 12 of this Policy, detailing who you
are, and including a detailed request for a portable version of your
10.4 Reporting of Privacy Complaint.
As a part of Liox’s efforts to ensure your Personal Information is
kept as confidential as possible, and used, processed, and transferred
only in accordance with this Policy, Liox will reasonably attempt to
notify you of any breach or unauthorized disclosure of your Personal
Information to any third party. Conversely, should you become aware of
any violation or breach of your Personal Information by Liox or any
other party, you may lodge a complaint to the following supervisory
- Authority: Federal Trade Commission
- How to File: Via Phone or Online
- Phone: +1-877-FTC-HELP (+1-877-382-4357)
- Online: www.ftccomplaintassistant.gov
- Authority: EU Member State Data Protection Authority (DPA) Where You Reside
- How to File: Varies by EU Member State DPA — Please refer to your specific DPA
11. Policy Changes.
Periodically, Liox may update this Policy. Liox may post notifications
of updates to this Policy on the Website or Platform, through the
Services, or via e-mail to you and other Technology users. Changes made
to this Policy will take effect immediately. If you do not agree to
changes to this Policy, you must discontinue your use of the Technology,
and notify Liox of the same pursuant to Section 10.1 of this Policy.
Your access or use of the Technology after such Policy changes will not
be permitted unless you provide affirmative consent to such Policy
changes via the Technology.
12. Contacting Us.
If you have any questions regarding this Policy, please contact Liox at:
- Liox Inc.
- 123 Allen st
- New York, NY 10002
- E-Mail: firstname.lastname@example.org