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Privacy Policy

We are Liox Cleaners Inc. dba Liox, a New York corporation (Liox), and the owner and operator of the website www.lioxclean.com and all of its subdomains (collectively, the Website), the laundry and dry cleaning service platform accessed via the Website (the Platform), including any content, functionality, and services offered on or through the Website or Platform (collectively, the Services) (Website, Platform, and Services shall be collectively referred to herein as the Technology).

This Liox Privacy Policy (Policy) is entered into by and between you and Liox, and governs the use, processing, and disclosure of your Personal Information (as defined in Section 2.1 below) on or via the Technology. Liox respects your privacy and as a part of Liox’s mission to provide you effective laundry and dry cleaning services, Liox collects, processes, stores, and discloses information you provide on the Technology under specific conditions, and in accordance with applicable privacy laws and regulations, including without limitation California’s Consumer Privacy Act (CCPA; California Civil Code sections 22575-22579) and the European Union’s General Data Protection Regulation (GDPR; Regulation (EU) 2016/679). This Policy describes what information Liox collects from you, how it is used and secured, and when and to whom it may be disclosed. Please take a few minutes to review this Policy.

1. Consent.

  1. You will have deemed to have consented to the disclosure or use of your Personal Information when accessing any of the Technology and affirmatively consenting to this Policy. If you do not consent to the terms and conditions of this Policy, you should not use any of the Technology, and notify Liox of your refusal to consent to this Policy pursuant to Section 10.1 of this Policy should any Personal Information already be collected by Liox or its agents.
  2. 2. Personal Information.

    1. 2.1 Collected Personal Information.
    2. Liox and its designated third-party agents may collect the following forms of personally identifiable information and content you provide on the Technology, or which you permit Liox to collect from third-party websites and applications (collectively, Personal Information): (a) personal names; (b) phone numbers; (c) billing addresses; (d) e-mail addresses; (e) age-related and demographic information; (f) personal identification numbers; (g) payment information (e.g. credit card numbers, bank account numbers, etc.); (h) comments made on third-party websites and applications; (i) device identification information; (j) geolocation data; (k) preferred language and country information; (l) communications sent via the Technology; (m) information on your interactions on Technology, and other Technology users; and (n) other reasonably relevant information pertaining to your use of the Technology including without limitation your Internet protocol addresses, Technology account usernames and passwords, and standard web log information.

    3. 2.2 Your Information Obligations.
    4. Liox requires that you only provide Personal Information to Liox, whether directly or indirectly, that is up-to-date and accurate, and that you inform Liox of any changes or corrections to such Personal Information. You also assure Liox that you have the full authority and right to submit such Personal Information to Liox, and to use such Personal Information as detailed in this Policy.

    5. 2.3 Personal Information Amendments.
    6. Liox requires that you update and correct any Personal Information you provide to Liox via the Technology. Should you be made aware that any of the Personal Information you provide to Liox is incorrect or outdated, please notify Liox of such events and provide Liox corrected Personal Information via the contact information provided in Section 12 of this Policy.

    3. Cookies.

    1. When you register a Website or Platform account or utilize any of the Technology, Liox may assign you a unique identifier and send such information to your computer or device hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is used to assist you in utilizing the Technology. If you do not wish to have any such cookies on your devices, you may turn them off at any time by modifying your device’s Internet browser settings. However, by disabling cookies on your device, you may be prohibited from fully utilizing the Technology.

    4. Use of Your Personal Information.

    1. Liox may use your Personal Information for the following purposes:
    2. 4.1 Provide and Promote the Technology:
    3. Liox may use your Personal Information to provide and promote the Technology including without limitation Technology goods and service offerings, promotions from Liox and other parties based on your preferences made via the Technology, and Liox service payment functionalities;

    4. 4.2 Encourage and Ensure Safe Interactions Between Technology Users:
    5. Liox may use your Personal Information to help improve the safety and reliability of the Technology, including detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Liox, other Technology users, or the general public;

    6. 4.3 Resolve Disputes and Troubleshoot Problems:
    7. Liox may use your Personal Information to investigate or resolve any Technology-related disputes or problems;

    8. 4.4 Enforcement:
    9. Liox may use your Personal Information to enforce this Policy or any other agreement associated with the Technology;

    10. 4.5 Customize, Measure, and Improve Website and Service User Experience:
    11. Liox may use your Personal Information for analytical and measuring purposes to understand how the Technology is used;

    12. 4.6 Communication:
    13. Liox uses your Personal Information to interact with you directly concerning the Technology, or Liox’s goods or services; and/or

    14. 4.7 Fulfill Reporting and Legal Requirements:
    15. Liox may use your Personal Information when requested by applicable governmental authorities for reporting obligations and compliance requirements.

    5. Disclosure of Personal Information.

    1. 5.1 Information Disclosed.
    2. Liox may disclose your Personal Information to a third party: (a) in furtherance of Liox’s business operations, including assisting Technology users with laundry and dry cleaning booking activities conducted via the Platform; (b) to comply with Liox or its designated third-party’s legal obligations under applicable law or regulation; (c) to enforce Liox’s policies under this Policy, or any other policy or agreement you may be subject to pertaining to the Technology; (d) to respond to claims that your Personal Information or other information or content violates another party’s rights; or (e) to protect any party’s rights, property, or safety.

    3. 5.2 Disclosed Parties.
    4. In general, Liox currently discloses your Personal Information to: (a) its officers and agents subject to the terms of this Policy;

    6. Security and Storage of Your Personal Information.

    1. The security of your Personal Information is important to Liox. Liox will only keep your Personal Information for the purposes detailed in Section 4 of this Policy, as long as is required by law, or as is relevant for the purposes for which it is collected. Your Personal Information will be stored in the following formats and locations:
    2. Liox’s AWS servers. Further information about AWS privacy policies and handling of Personal Information can be found here.
    3. Liox and its designated third parties employ generally accepted industry standards to store and protect your Personal Information. However, as the transmission of information over wireless and wired networks cannot be absolutely secure, Liox does not warrant or guarantee that your Personal Information will remain permanently secure.

    7. Third-Party Websites and Applications.

    1. The Technology may contain links to third-party websites and applications that are not owned or controlled by Liox. Liox has no control over, and assumes no responsibility for, any share functionality, content, privacy policies, or practices of any third-party website or application. When using any such third-party website or application, you are subject to the terms and policies, including without limitation personal information security and storage policies, of such third-party website or application. By affirmatively consenting to this Policy, or by otherwise using the Technology, you expressly relieve Liox from any and all liability arising from any share functionality or your use of any third-party website accessed from the Technology. Liox encourages you to investigate and ask questions before you disclose your personally identifiable information to any third-party website, application, or service provider.

    8. Child Protection.

    1. Liox is committed to protecting the privacy of children who use the Technology, and encourages parents and guardians to talk to their children about safe and responsible use of their information and content on the Internet. To ensure the Technology’s compliance with the Children’s Online Privacy Protection Act (COPPA; 15 U.S.C. § 91 et seq.) and GDPR, none of the Technology: (a) is made available to any person under 16 years of age; (b) publishes information or content from any person under 16 years of age; and (c) is targeted to any child under 16 years of age. Any person under 16 years of age who wishes to access or use the Technology must obtain their parent or guardian’s prior consent prior to any such use.

    9. Privacy Disclosure Reporting.

    1.    Pursuant to the CCPA and GDPR, you may be entitled to request a report concerning the collection, use, and storage of your Personal Information (Privacy Report) that:
    2.    - (a) confirms whether your Personal Information has been processed, and if so, the purpose for such processing;
    3.    - (b) the categories and types of Personal Information collected and processed;
    4.    - (c) the providers and recipients of such Personal Information; and
    5.    - (d) the envisaged period for which your Personal Information will be stored, or, if not possible, the criteria used to determine that period.
    6.    If you would like a copy of your Privacy Report, you may do so by contacting Liox (Attn: Privacy Rights Report Request) pursuant to Section 12 of this Policy.

    10. User Modifications to Consent and Use of Personal Information.

    1. 10.1 Consent Modifications.
    2. Should you desire to withdraw your consent to your disclosure of Personal Information to Liox, or Liox’s use of such Personal Information as provided under this Policy, you may do so by notifying Liox of the same via the contact information provided in Section 12 of this Policy titled Attn: Personal Information Consent Modification.

    3. 10.2 Right to be Forgotten.
    4. Technology users also have the right to have their Personal Information erased from Liox’s and its agents’ systems. Should you wish to elect to have your Personal Information erased from any of such systems, you may do so by contacting Liox titled Attn: Right to be Forgotten pursuant to Section 12 of this Policy, detailing who you are, why you wish for your Personal Information to be erased, and that you elect to have your Personal Information erased.

    5. 10.3 Data Portability.
    6. You also have the right to request and receive a portable version of all of your Personal Information collected and used by Liox and its agents. Should you wish to receive a portable version of your collected Personal Information, you may do so by contacting Liox titled Attn: Data Portability pursuant to Section 12 of this Policy, detailing who you are, and including a detailed request for a portable version of your Personal Information.

    7. 10.4 Reporting of Privacy Complaint.
    8. As a part of Liox’s efforts to ensure your Personal Information is kept as confidential as possible, and used, processed, and transferred only in accordance with this Policy, Liox will reasonably attempt to notify you of any breach or unauthorized disclosure of your Personal Information to any third party. Conversely, should you become aware of any violation or breach of your Personal Information by Liox or any other party, you may lodge a complaint to the following supervisory authorities:

    9. United States
    10.    Authority: Federal Trade Commission
    11.    How to File: Via Phone or Online
    12.    Phone: +1-877-FTC-HELP (+1-877-382-4357)
    13.    Online: www.ftccomplaintassistant.gov

    14. European Union
    15.    Authority: EU Member State Data Protection Authority (DPA) Where You Reside
    16.    How to File: Varies by EU Member State DPA — Please refer to your specific DPA

    11. Policy Changes.

    1. Periodically, Liox may update this Policy. Liox may post notifications of updates to this Policy on the Website or Platform, through the Services, or via e-mail to you and other Technology users. Changes made to this Policy will take effect immediately. If you do not agree to changes to this Policy, you must discontinue your use of the Technology, and notify Liox of the same pursuant to Section 10.1 of this Policy. Your access or use of the Technology after such Policy changes will not be permitted unless you provide affirmative consent to such Policy changes via the Technology.

    12. Contacting Us.

    1. If you have any questions regarding this Policy, please contact Liox at:

    2.   Attn: Privacy Policy Inquiry
    3.    Liox Cleaners Inc.
    4.    123 Allen st
    5.    New York, NY 10002
    6.    E-Mail: info@lioxclean.com